In today's fast-paced business world, hiring an offshore customer service team or using a call center might be a traditional practice for property management companies to handle the large volume of incoming requests and inquiries.
But with STAN’s revolutionary AI Chatbot, you can save more money, achieve better efficiency, gain a competitive advantage and increase residents’ satisfaction by delegating tasks to a 24/7 digital assistant.
If you hire an offshore virtual assistant, they will still need to respond to each inquiry in an old fashion like answering phone calls and emails, which is not scalable in the long run.
On the contrary, STAN automates the whole process by diverting the large volume of phone calls and emails to text messages, resolving the inquiries with better accuracy immediately. Most importantly, STAN can handle multiple inquiries at the same time, which a human cannot do.
STAN's AI chatbot has been specifically designed to cater to the unique needs of property managers and residents alike. STAN can effortlessly handle a variety of tasks, from answering account inquiries to booking amenities and managing service requests.
Additionally, STAN can send out text blasts and retrieve important documents like CC&Rs or authorization forms for residents. With STAN's advanced AI capabilities, it can even learn and adapt to your community's unique needs over time.
We compared customers that have call centers or human support teams to our own AI Assistant (STAN) to evaluate the cost and service levels. We can see that AI was much more cost-effective and efficient when measured on the following metrics.
As you can see from the chart, STAN’s AI chatbot can handle unlimited messages simultaneously at a fraction of the cost while a human call center’s capacity is limited with higher costs.
Meanwhile, the implementation of STAN’s AI chatbot will not lead to job losses for human call center representatives. Rather, it can free the representatives from repetitive work and reassign them to more strategic roles. Given their extensive experience in the call center, they are well-positioned to contribute to the company's growth and can even become property managers.
This approach is a win-win scenario for both the company and the call center employees. The company benefits from increased efficiency and cost savings, while the employees have the opportunity to take on more strategic responsibilities. Ultimately, this approach can enhance customer service quality while also driving growth and development within the company.
Finding and hiring a trustworthy offshore team can be a daunting task. It requires investing a significant amount of time and resources in advertising, interviewing, training, engaging, and evaluating outsourced staff. Some property management companies even resort to hiring an agency to manage the outsourced team, leading to double charging and expensive overhead costs. Here is a rough estimate of the fees:
You can eliminate the price complications by working with STAN AI- which only charges a fixed subscription fee every month. If you have a large portfolio, STAN offers enterprise pricing, making it easier to plan and manage your budgets without any surprises.
STAN can be integrated with any property management software automatically. You don’t need to lift a finger, and STAN will process all the information and pull into a knowledge base which updates when managers make any change.
Onboarding the community is also hassle-free. Property managers who use STAN found the onboarding of their community simple and easy.
Unlike a real person, STAN does not need to rest. It relieves your burden on weekdays, and also tackles weekend and after-hour requests efficiently, which equates to the normal volume of weekdays.
STAN’s AI Chatbot is specifically trained using proprietary data and knowledge base related to property management. Therefore, STAN does not need to be trained whereas human agents need constant training no matter where they are located.
In the meantime, STAN can easily be customized to answer any community specific questions like garage door rules or vendor referrals during the onboarding process. STAN’s efficiency and accuracy is incomparable.
Outsourced staff such as virtual assistants are often paid very low rates such as $2 per hour, which results in high turnover rates and additional expenses for training new employees.
However, STAN's AI Chatbot operates on a fixed subscription fee, so there is no need for additional training costs and turnover is not an issue.
By utilizing STAN's white label option, HOA management companies can customize the chatbot's appearance to match their branding, giving them a unique and professional look.
This helps attract new customers and also helps to retain existing ones by creating a cohesive and personalized experience. With your own logo and design on the chatbot, HOA management companies can establish their brand identity and differentiate themselves from their competitors and gain a competitive advantage in the market.
With STAN, residents can get quick answers to their inquiries, without having to wait for someone to be available during business hours. The best part is that text messaging is the most popular form of communication, which is preferred by residents of all ages.
STAN’s AI Chatbot not only wins residents’ hearts, but also assists property managers to send text blasts efficiently. Whenever a property manager needs to notify the community, they can text STAN to send the community notice quickly without the need of using emails.
STAN AI has consistently garnered exceptional levels of overall satisfaction from community association managers. 97% of managers who use STAN expressed their satisfaction with the service.
If you are familiar with ChatGPT, you can utilize our STAN x GPT dashboard to write any community notice and emails. Simply give STAN a prompt, it will generate the proper community related content for your needs.
By incorporating STAN AI into your property management operations, you can gain a significant advantage over your competitors. STAN's advanced automation capabilities eliminate repetitive tasks, operate around the clock, provide instantaneous responses, and make zero errors, making it the premier virtual assistant for property managers.
You no longer need to outsource to an offshore team since STAN can handle everything! The sooner you integrate STAN into your workflow, the more you can stay ahead of the competition.